Shipping policy

Effective Date: 21 September 2025

At V12 Apparel, every order is custom-made and carefully prepared before it leaves our facility. To ensure clarity and transparency, please review our shipping terms below.

1. Order Processing

  • Each order involves sourcing fabrics, pattern cutting, sewing, embroidery/printing, and labeling.

  • Processing time varies depending on your project’s complexity and will be communicated before production begins.

  • Standard production time for wholesale orders is typically 2–4 weeks after sample approval, but this may vary based on order size and material availability.

2. Shipping Methods

  • All orders are shipped via trusted third-party carriers such as DHL, FedEx, UPS, or other international couriers.

  • Shipping costs and estimated delivery times will be provided once your order is ready to dispatch.

  • Expedited shipping options may be available upon request.

3. Shipping Address Responsibility

  • Orders are shipped only to the address provided at the time of checkout/confirmation.

  • V12 Apparel is not responsible for incorrect or incomplete addresses submitted by customers.

  • Any delays, redelivery fees, or lost packages caused by incorrect information are the customer’s responsibility.

4. Customs, Duties & Taxes

  • International shipments may be subject to import duties, customs fees, or local taxes depending on your country’s regulations.

  • These fees are the responsibility of the customer and are not included in our product or shipping prices.

  • Please check with your local customs office for details before placing an order.

5. Delays & Liability

  • While we work hard to dispatch orders on time, delivery schedules are ultimately controlled by the courier.

  • V12 Apparel is not liable for delays caused by shipping companies, customs inspections, strikes, or natural events beyond our control.

  • Once the package leaves our facility, responsibility for delivery lies with the shipping carrier.

6. Damaged or Lost Packages

  • If your package is damaged or lost in transit, please contact the shipping carrier directly to file a claim.

  • We can provide supporting documentation (such as invoices or shipment details) to assist with your claim.

7. Tracking Information

  • Once your order ships, we will provide a tracking number so you can follow your shipment’s progress.

  • Please allow up to 24–48 hours after receiving your tracking number for the courier system to update.

V12 Apparel

Custom Streetwear & Basics – Built for Global Delivery.