Refund policy

Effective Date: 21 September 2025

At V12 Apparel, every order is designed and manufactured exclusively for you. From fabric selection to pattern cutting, sewing, printing, embroidery, and labeling — each item is crafted according to your specifications. Because of this personalized process, our refund and return policy is designed to protect both the customer and our craftsmanship.

1. Custom Orders Are Final

  • All apparel is custom-made; therefore, refunds are not offered once production begins.

  • After a sample or digital mockup is approved, the order is considered final.

2. Samples & Approvals

  • Physical and digital samples are provided before mass production.

  • Once you approve a sample, any changes requested afterwards may result in additional costs.

  • Approved samples are non-refundable.

3. Order Cancellations

  • Cancellations must be requested before production starts.

  • If canceled after samples are created, you will be billed for:

    • The cost of the sample(s).

    • Any materials purchased for your project.

    • A project setup fee for time spent by our production team.

  • Once bulk production begins, orders cannot be canceled.

4. Quality Concerns

  • If you believe there is a defect in your order, notify us within 7 days of receiving your shipment.

  • Provide photos, a description of the issue, and order details.

  • Our team will review and determine whether adjustments, replacements, or credits can be offered.

  • Note: Minor variations in color, stitching, or placement are normal in handcrafted production and are not considered defects.

5. Design & Creative Services

  • Fees paid for graphic design, branding, or consultation are non-refundable.

  • These services are billed for time and expertise and are separate from manufacturing.

6. Returns & Exchanges

  • We do not accept returns or exchanges on any customized or bulk orders.

  • Only defective items that clearly deviate from approved samples may qualify for a replacement solution.

7. Shipping Responsibility

  • Orders are shipped to the address provided by you.

  • V12 Apparel is not responsible for delays, damages, or lost packages once the courier takes possession.

  • For shipping issues, customers must directly contact the carrier.

V12 Apparel

Beyond Basics. Fire Fits. No Limits.